GPS Basics & Hardware
Signal status, LED indicators, wiring.
Explore 12+ Articles24/7 Technical AssistanceSystem Status: All Systems Operational
How can we help with your GPS tracker today?
Search setup guides, error codes, and platform help — or reach CityTrack instantly by phone or WhatsApp.
Hotline: 071 8464916
WhatsApp Support
Instant messaging for quick setup & SIM queries.
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24/7 Hotline
Direct phone line for urgent fleet tracking issues.
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Submit Ticket
For complex technical investigations & hardware replacement.
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Remote Desk Support
AnyDesk / TeamViewer assistance for web portal setup.
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What we help with
Support topics at a glance
Alerts & GEO-Fence
Speeding, ignition, fence entry/exit.
Explore 12+ ArticlesInstallation & Wiring
SIM cards, power connections, immobilizer relay.
Explore 12+ ArticlesPlatform & Mobile App
Login issues, report generation, API access.
Explore 12+ ArticlesKnowledge base
Frequently Asked Questions
Filter by category or use the search bar above to find hardware, app, and SIM answers fast.
Still stuck?
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For unresolved technical issues, send vehicle/IMEI details and our team will triage hardware, SIM, and portal problems.
- Average response time: under 15 minutes during business peaks
- Islandwide technical field agents for install & repair
- Remote desk support via AnyDesk / TeamViewer for portal setup
- Escalation path for fleet-critical offline incidents