Refund Policy

Refund Policy

Last updated: August 2026

Overview

This policy explains how returns and refunds work for products purchased from CityTrack GPS (Pvt) Ltd through https://web.citytrack.lk. Contact: [email protected] · 071 8464916.

Eligibility for returns

Returns may be accepted when:

• The item is unused, in original packaging, and in resalable condition • You contact us within the return window stated on your order confirmation or product page (typically 7–14 days for unopened hardware unless otherwise specified) • The product is not a custom, special-order, or clearly marked non-returnable item

Returns may be refused when:

• The device has been installed, wired, or activated on a vehicle • Packaging, accessories, or serial labels are missing or damaged through customer use • Damage is due to misuse, accident, or unauthorized modification • Software licenses, SIM plans, or subscription fees have been activated (where applicable)

Warranty

Many GPS devices include a manufacturer or CityTrack warranty period shown on the product page (for example 1 Year). Warranty covers defects under normal use, not physical damage, water ingress from improper installation, or tampering. Warranty claims require proof of purchase.

How to request a return or refund

1. Email [email protected] or call 071 8464916 with your order number, product name, and reason for return. 2. Wait for return instructions. Do not send items without approval. 3. Approved returns may require inspection before a refund is issued.

Refunds

• Approved refunds are usually processed to the original payment method within a reasonable period after inspection. • Bank transfer refunds may require matching account details. • Shipping costs are non-refundable unless the return is due to our error or a defective product. • Partial refunds may apply if items are returned incomplete.

Exchanges

If you received the wrong item or a defective unit, we will arrange replacement or repair where stock and warranty allow.

Cancellations

Orders may be cancelled before dispatch. Once shipped or handed to courier, cancellation may not be possible; a return may be required instead.

Contact

Questions: [email protected] · 071 8464916 · No:71/11 Flower Road, Pinnawala Junction, Madapatha, Sri Lanka.