Privacy Policy

Refund Policy – CITY TRACK (PVT) LTD

At CITY TRACK (PVT) LTD, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied, we offer the following refund policy:

  1. Return Window
    • Customers may request a return or refund within 7 days of receiving the product.
  2. Eligibility for Returns
    • Items must be unused and in their original packaging to be eligible for a return or refund.
  3. Non-Returnable Items
    • At present, all items are returnable provided they meet the eligibility conditions.
  4. Return Shipping Costs
    • Customers are responsible for covering the cost of return shipping.
  5. Processing Time
    • Approved refunds will be processed within 7 working days after the returned item is received and inspected.

Privacy Policy – CITY TRACK (PVT) LTD

Your privacy is important to us at CITY TRACK (PVT) LTD. This policy explains how we collect, use, and protect your personal information.

  1. Information We Collect
    • Name, email, phone number, address
    • Payment details
    • Vehicle Number
  2. Purpose of Collection
    • We use your personal information solely for the purpose of processing orders and providing our services.
  3. Sharing of Information
    • We may share your information only with trusted courier services and payment processors in order to complete your transactions and deliveries.
  4. Cookies and Tracking
    • Our website does not use cookies or tracking tools to collect personal data.
  5. Data Security
    • We take appropriate steps to protect your data from unauthorized access, alteration, or disclosure.
  6. Contact Us
    • Phone: 0764767156
    • Email: Citytrack2@gmail.com

Terms & Conditions – CITY TRACK (PVT) LTD

By accessing or using the services of CITY TRACK (PVT) LTD, you agree to the following terms and conditions:

  1. User Obligations
    • Customers must provide accurate information when placing orders.
    • Customers must not misuse our services in any way.
  2. Payments
    • All orders require advance payment before processing.
  3. Delivery Policy
    • Our services and deliveries are currently limited to local availability within Sri Lanka.
    • Delivery times may vary depending on location.
  4. Cancellations & Modifications
    • Orders may only be canceled or modified before dispatch.
  5. Liability Disclaimer
    • CITY TRACK (PVT) LTD is not liable for delays or disruptions caused by factors beyond our control (e.g., courier delays, natural disasters).
  6. Governing Law
    • These terms shall be governed by and construed in accordance with the laws of Sri Lanka.
Shopping Cart