Privacy Policy

Privacy Policy

Last updated: August 2026

Who we are

CityTrack GPS (Pvt) Ltd (“CityTrack”, “we”, “us”) operates the online storefront at https://web.citytrack.lk. We sell GPS tracking devices and related services in Sri Lanka.

Contact: [email protected] · 071 8464916 · No:71/11 Flower Road, Pinnawala Junction, Madapatha, Sri Lanka.

What personal data we collect

When you browse our website, place an order, create an account, or contact us, we may collect:

• Name, phone number, email address, and delivery/billing address • Order details, payment method choice, and transaction references (we do not store full card numbers on our servers) • Account login information when you register or sign in • Messages you send via contact forms, WhatsApp, email, or support channels • Technical data such as IP address, browser type, and device information for security and fraud prevention • Product reviews you submit (if published after moderation)

If you upload images (for example payment slips or support attachments), avoid files that contain hidden location (GPS) metadata unless necessary.

How we use your information

We use your data to:

• Process and deliver orders across Sri Lanka • Provide customer support, installation booking, and technical assistance • Manage your account and order history • Send order updates and respond to enquiries • Improve our website, products, and services • Meet legal, tax, and regulatory obligations

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart and login session working • Remember preferences where applicable • Understand how visitors use our site (analytics, if enabled)

You can control cookies through your browser settings. Some site features may not work correctly if cookies are disabled.

Embedded content

Some pages may include embedded content (for example maps or videos). Embedded content from other websites may collect data, use cookies, or track your interaction as if you visited that site directly.

Who we share your data with

We may share limited information with:

• Payment processors and banks to complete transactions • Courier and logistics partners for delivery • IT hosting and email/service providers that help us run the website • Law enforcement or regulators when required by law

We do not sell your personal data to third parties for marketing.

How long we keep your data

• Order and account records are kept as long as needed for support, warranty, accounting, and legal requirements • Support messages are retained for a reasonable period to resolve issues • You may request deletion of account data subject to legal retention obligations

Your rights

You may request access to, correction of, or deletion of personal data we hold about you, subject to verification and applicable law in Sri Lanka. Contact us at [email protected].

Security

We take reasonable steps to protect your information. No method of transmission over the internet is 100% secure.

Changes

We may update this policy from time to time. The latest version will always be published on this page.